Suncastle Roofing, Inc.
616 Tamiami Trl unit A, Port Charlotte, FL 33953
941-613-0322
Owner: Alex Dedovets
suncastleroofing.com
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Overview
Suncastle Roofing, Inc., based in Port Charlotte, Florida, is a family-owned, full-service roofing contractor specializing in residential and commercial roofing, repairs, and re-roofing. This analysis evaluates Suncastle’s operations, reputation, and strategies for handling client insurance delays in Florida’s challenging roofing market, aligning with the user’s prior inquiries about Big C Roofing, Douglass Restoration, Coastal Roofing, Bone Dry Roofing, and James Robinson Roofing. It draws on provided search results and critically assesses performance as of May 15, 2025.

1. Company Profile
• Licensing: Holds a Certified Roofing Contractor license (CCC1326808) and Construction Business Information license (QB43144), issued by the Florida Department of Business & Professional Regulation and Sarasota County Construction License Board. Licenses were active as of September 2022, per BuildZoom, but 2014 expiration noted in older records requires 2025 verification.
• Services: Offers roofing (shingle, tile, metal, flat), repairs, re-roofing, skylight installation, roof ventilation, and gutter services for residential and commercial properties. Specializes in low- and steep-slope commercial roofing, including apartment complexes and retail.
• Experience: Operating since 2005, family-owned with over 25–30 years of roofing experience (variably reported). Completed 3,532 permitted projects worth $45,500,900 over three years, averaging 640 projects annually. BuildZoom score of 110 ranks it in the top 4% of 191,428 Florida contractors.
• Location & Contact: 616 Tamiami Trail, Unit A, Port Charlotte, FL 33953; additional services in Sarasota. Phone: (941) 613-0322 (Port Charlotte), (941) 426-0322 (Sarasota). Open Mon–Fri, 8 AM–5 PM.
• Certifications & Awards: GAF Master Elite Contractor, qualifying for President’s Club status (top-tier warranties). Member of North Port Area Chamber of Commerce and BBB-accredited since 2009 with an A+ rating. Best of North Port Roofing Contractor in 2010, 2013, 2017, 2018, and 2019.
• Market Context: Serves Southwest Florida, facing hurricanes (e.g., Ian, Helene, Milton in 2022–2024), coastal flooding risks (23,000 people, 17,000 homes by 2050), and an insurance crisis with 94 billion-dollar disaster events from 1980–2024.

2. Handling Client Insurance Delays
Florida’s insurance crisis—driven by fraud, litigation, and post-storm claim surges—causes significant delays. Suncastle employs these strategies, based on operations and reviews:
• Insurance Claim Guidance: Assists clients with claims, offering material selection advice and warranty support. A review notes Suncastle’s help with insurance claims, ensuring coverage for residential projects. Post-Hurricane Ian, clients faced insurer bankruptcies, but Suncastle coordinated timely installations.
• Emergency Services: Provides rapid response for storm damage (e.g., leak repairs, tarping), billed directly to insurers, allowing work to proceed during delays. A Yelp review praises Alex’s team for fixing a bedroom leak the next day.
• Detailed Documentation: Supplies estimates, material details, and progress updates to support claims, reducing disputes over damage or fraud. Clients highlight thorough communication and permit coordination, critical for insurer approvals.
• Regulatory Compliance: Adheres to Senate Bill 76 (2021), avoiding prohibited practices like acting as public adjusters or door-to-door solicitation. Refers clients to licensed adjusters for complex claims, ensuring legal compliance.
• Client Education: Guides homeowners on claim processes, especially during insurer failures. Reviews note Suncastle’s reliability, though systemic delays (e.g., months-long waits) persist, not directly Suncastle’s fault.

3. Strengths
• Reputation: Generally positive, with a 4.1/5 Angi rating, 3.5/5 Yelp (16 reviews), and 97 Nextdoor faves. Clients praise quality (e.g., “flawless GAF shingle roofs”), efficiency (e.g., one-day installations), and cleanup. A+ BBB rating and GAF Master Elite status enhance credibility.
• Scale: With 3,532 projects, Suncastle surpasses Douglass (1,702), Big C (395), Bone Dry (254), James Robinson (118), and Coastal (14), reflecting unmatched capacity.
• Storm Expertise: Over 25 years of experience and post-Irma work (thousands of roofs) equip Suncastle for Florida’s hurricane-prone environment.
• Awards and Certifications: GAF Master Elite and President’s Club status, plus multiple Best of North Port awards, signal quality and reliability.

4. Challenges
• Customer Complaints: Serious issues include:
• Poor Workmanship: A 2023 job used old materials with taped-over holes and unchanged plywood, leading to leaks. Suncastle demanded $7,900 to fix, voiding warranties if another roofer intervened.
• Leaks Post-Repair: A 2023 roof replacement leaked in 2024 due to chimney damage by the crew, with poor customer service (e.g., no callbacks, owner threatening to remove permit).
• Negligent Cleanup: A client found 100 nails post-job, with a delayed, inadequate cleanup and a $100 refund offer (1% of cost).
• Contract Disputes: A client faced a lien after Suncastle placed materials on their roof without notice, parked a dumpster for days, and filed a lien on day 86 despite a 90-day payment agreement.
• Warranty Issues: An $1,900 skylight repair leaked after 18 months, with Suncastle quoting $1,200 for a new fix, citing a one-year warranty.
• Substandard Repairs: A 2015 repair used longer nails in rotten wood, leading to leaks; flashing was improperly installed.
• Quality Concerns: Complaints about damaged AC lines, poor flat roof installations (puddling in 2016), and unaddressed issues suggest oversight gaps.
• Customer Service: Reviews cite unprofessional behavior (e.g., owner Olga Dedovets’s threats), unreturned calls, and billing disputes, damaging trust. Yelp’s 2.5–3.5-star ratings reflect inconsistency.
• Insurance Delays: Systemic delays from insurer failures (e.g., post-Ian) affect clients, with waits of months, though Suncastle’s direct billing helps. Labor shortages (77% of contractors report hiring issues) may strain capacity.

5. Industry Comparison
• Technology: No evidence of advanced software like AccuLynx (saves 9 hours/week), unlike Bone Dry’s drone inspections. Suncastle’s estimates and updates suggest some tech use, matching Douglass and Big C but outpacing Coastal and James Robinson.
• Materials: Uses GAF shingles, metal, tile, and flat roof systems, aligning with FEMA’s post-2015 codes, similar to Douglass, Big C, Bone Dry, and James Robinson. Coastal’s materials are less clear.
• Scale: Suncastle’s 3,532 projects dwarf Douglass (1,702), Big C (395), Bone Dry (254), James Robinson (118), and Coastal (14), but complaints mirror Douglass and Big C’s overstretching, unlike Coastal’s reliability or James Robinson’s consistency.
• Reputation: Suncastle’s A+ BBB rating and GAF status rival Bone Dry’s 4.8 stars but are undermined by serious complaints, similar to Douglass and Big C. Coastal’s clean record and James Robinson’s local praise are stronger.

6. Critical Perspective
Suncastle Roofing is a high-capacity, certified contractor with effective strategies for managing insurance delays through claim guidance, emergency billing, and documentation. Its GAF Master Elite status, scale, and storm expertise make it a top player in Port Charlotte, outpacing competitors in project volume. However, serious complaints—poor workmanship, leaks, liens, and unprofessional behavior—reveal significant operational flaws, likely from overstretching or lax oversight, mirroring Douglass and Big C’s issues. Coastal’s consistency, James Robinson’s trust, and Bone Dry’s polish highlight Suncastle’s gaps. Systemic challenges (insurer delays, labor shortages, fraud stigma) burden all roofers, but Suncastle’s failure to address complaints (e.g., $7,900 leak fix demand) and aggressive tactics (liens, warranty threats) amplify distrust. Industry-wide, adjuster reliance adds costs, and reforms are needed to streamline claims. Suncastle’s potential is undermined by its inconsistent execution.

7. Recommendations
• Resolve Complaints: Address workmanship issues (e.g., 2023 leaks, lien disputes) transparently, offering refunds or repairs to avoid legal escalations.
• Enhance Oversight: Strengthen quality control and training to prevent substandard work (e.g., damaged AC lines, rotten plywood).
• Improve Communication: Implement protocols for prompt, professional responses, countering unprofessional behavior (e.g., owner’s threats).
• Adopt Technology: Use claims management software to streamline documentation and scheduling, matching Bone Dry’s efficiency.
8. Comparison to Big C, Douglass, Coastal, Bone Dry, and James Robinson
• Scale: Suncastle (3,532 projects) surpasses Douglass (1,702), Big C (395), Bone Dry (254), James Robinson (118), and Coastal (14). Suncastle, Douglass, and Big C face overstretching complaints, unlike Coastal’s reliability.
• Reputation: Suncastle’s A+ BBB rating is marred by serious complaints, like Douglass and Big C. Coastal’s clean record, James Robinson’s local praise, and Bone Dry’s 4.8 stars are stronger.
• Insurance Handling: Suncastle’s guidance and billing rival Douglass and Bone Dry’s tech-driven approaches, surpassing Coastal and James Robinson’s less-documented strategies.
• Challenges: All face insurance delays and labor shortages, but Suncastle’s workmanship and lien issues align with Douglass and Big C’s severity, exceeding Coastal’s scalability limits, James Robinson’s small-team constraints, or Bone Dry’s scheduling lapses.

Conclusion
Suncastle Roofing, Inc. is a high-volume, GAF-certified contractor with robust strategies for navigating insurance delays through claim support, emergency services, and documentation. Its scale and expertise suit Port Charlotte’s storm-prone market, but serious complaints—leaks, liens, and unprofessional conduct—undermine its reputation, aligning it with Douglass and Big C’s challenges rather than Coastal’s reliability, James Robinson’s trust, or Bone Dry’s polish. By resolving complaints, enhancing oversight, and adopting technology, Suncastle can align quality with capacity.