Rig Roofing
355 5th St SW, Winter Haven, FL 33880
Owner: James Curtis
863-294-4477
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Below is a detailed analysis of RIG Roofing, a roofing contractor operating in Port Charlotte, FL, focusing on their quality, services, reputation, operational details, and alignment with the requirement of having more than 10 employees. The analysis draws from web sources, customer reviews, and recent search results, particularly from RIG Roofing’s website, BBB, Yelp, and social media posts on X. Exact employee counts and some internal data are not publicly disclosed, so inferences are made where necessary. The analysis also incorporates specific details from the provided search results to ensure relevance and accuracy.

Overview
• Company Name: RIG Roofing
• Location: Port Charlotte, FL (satellite office), with headquarters and showroom in Winter Haven, FL, and additional offices in Tampa and Lakeland
• Years in Business: Over 20 years (established prior to 2005, per website claims)
• Employee Count: Likely >10 employees (inferred from multiple offices, franchising model, and project capacity)
• Services: Residential and commercial roofing, including roof repairs, replacements, new construction roofing, emergency tarping, and annual maintenance plans
• Website: rigroofing.com
• Contact: (863) 294-4477, contact form on website
• Key Accolades: Voted one of the Best Roofing Companies in Port Charlotte every year since 2017

Quality Indicators
1. Certifications and Credentials
• BBB Accreditation: Holds an A+ rating and is BBB accredited, reflecting strong business practices, minimal complaints, and responsiveness to customer issues.
• Licensing: Fully licensed as a Florida Certified Roofing Contractor (specific license number not provided in sources but implied by BBB accreditation and 20+ years of operation). Florida law requires licensed contractors with employees to carry workers’ compensation and liability insurance, which RIG complies with.
• Other Certifications: No mention of GAF Master Elite, Owens Corning Preferred Contractor, or Haag certifications, unlike Roman Roofing (GAF-certified) or Massey Construction Group (Haag-certified). However, their focus on “highly trained roofing experts” suggests internal training standards.
• Franchising: RIG Roofing is expanding through a nationwide franchising model, indicating a structured, professional operation with standardized processes.
Assessment: RIG’s BBB A+ accreditation and compliance with Florida licensing are strong indicators of professionalism. The lack of manufacturer-specific certifications (e.g., GAF) is a minor weakness compared to Roman Roofing, but their franchising model and community awards bolster credibility.
2. Customer Reviews and Reputation
• Star Ratings:
• Website/Self-Reported: Claims 5-star customer service, with testimonials highlighting quality work and professionalism.
• Yelp: Limited reviews specific to Port Charlotte, but Central Florida reviews praise RIG for communication and quality. No exact star rating provided.
• Sotellus/Google (via website): Customers like Heidi W. and Tuhfeh H. gave 5-star reviews, commending sales staff (Jacob), project managers (CJ), and roofing crews for excellent work and communication.
• Testimonials:
• Customers appreciate one-day roof replacements, with projects completed efficiently and cleanly. For example, Heidi W. noted, “They completed quality work with great service… constantly communicate (order of materials, delivery)”.
• Specific praise for salesperson Jeremey, who kept clients informed and secured needed materials, and for the polite, professional crew.
• Emphasis on honesty and integrity, with RIG avoiding unnecessary replacements by prioritizing repairs when feasible.
• Complaints: No significant complaints reported via BBB or reviewed platforms. Customers note RIG’s responsiveness in addressing concerns, contributing to their A+ rating.
• Community Trust: Voted one of the Best Roofing Companies in Port Charlotte annually since 2017, reflecting strong local reputation.
• X Post: A May 16, 2025, post by @RIGroofing highlights customer Vincent’s positive experience, emphasizing communication from initial call to final inspection.
Assessment: RIG enjoys a stellar reputation, with 5-star self-reported reviews and consistent praise for communication, professionalism, and efficiency. Their local awards and minimal complaints rival Roman Roofing’s 5-star ratings, though third-party review volume (e.g., Yelp) is slightly lower.
3. Warranties and Guarantees
• Workmanship Warranty: Offers 10–20 year workmanship warranties on most roof replacements, which is highly competitive and exceeds Roman Roofing’s 10-year warranty and RoofClaim’s less-defined Million Dollar Guarantee.
• Material Warranties: Uses “best roofing materials” (specific brands not named, unlike Massey’s GAF and Polyglass), likely carrying manufacturer warranties of 25–50 years for shingles or metal roofs.
• Annual Service Plan: Provides a maintenance plan for less than $0.30/day, including debris cleaning to extend roof life, demonstrating commitment to long-term performance.
Assessment: RIG’s 10–20 year workmanship warranty is a standout feature, offering superior coverage compared to competitors. The lack of named material brands slightly reduces transparency, but their maintenance plan adds value.
4. Experience and Expertise
• Years in Business: Over 20 years, serving Central Florida and Charlotte County, with a focus on Port Charlotte.
• Team Expertise:
• Employs “highly trained roofing experts” capable of handling diverse roofing types (shingle, metal, tile, flat) for residential and commercial projects.
• Specializes in storm damage restoration, addressing wind, hail, and heavy rain damage, critical for Port Charlotte’s hurricane-prone climate.
• Offers new construction roofing, using durable materials and precise installation techniques for long-lasting performance.
• Service Range:
• Residential: Roof repairs, replacements, inspections, and emergency tarping (within 72 hours).
• Commercial: Roofing for businesses, with a focus on durability and curb appeal.
• Insurance Claims: Assists with insurance coverage and financing options to simplify storm damage repairs.
• Recent Projects: While specific project details are limited, RIG emphasizes one-day roof replacements and emergency dry-in (tarping) services, indicating high project volume post-storms like Hurricane Ian (2022).
Assessment: RIG’s 20+ years of experience and storm damage expertise align well with Port Charlotte’s needs, matching Massey’s longevity but trailing Kings Roofing (50+ years). Their focus on repairs over unnecessary replacements reflects integrity, though specific team experience metrics (e.g., Roman’s “200 years combined”) are absent.
5. Responsiveness and Customer Service
• Communication: Reviews highlight constant communication, with sales staff (e.g., Jacob) and project managers (e.g., CJ) keeping clients informed about material orders, delivery, and project progress.
• Project Timelines: Most roof replacements are completed in one day, minimizing disruption, similar to RoofClaim’s approach.
• Emergency Services: Offers emergency tarping within 72 hours, available online, ensuring rapid response to storm damage.
• Free Estimates: Provides free roof assessments, with specialists walking clients through findings and recommendations.
Assessment: RIG excels in responsiveness, with one-day replacements, emergency services, and proactive communication, rivaling RoofClaim’s speed and Roman Roofing’s client-first approach.

Operational Details
1. Employee Count
• Exact employee numbers are not disclosed. However, RIG likely employs more than 10 workers based on:
• Multiple Offices: Operates a home office in Winter Haven, plus satellite offices in Port Charlotte, Tampa, and Lakeland, requiring multiple crews and administrative staff.
• Franchising Model: Nationwide franchising suggests a scalable workforce to support expansion.
• Project Capacity: Ability to complete one-day replacements and emergency tarping across 11 counties indicates significant staffing (roofers, project managers, sales teams).
• Team References: Mentions of specific staff (Jacob, CJ, Jeremey) and “roofing crews” imply a structured team.
• Inference: Likely 20–50+ employees, including field crews, office staff, and franchise support, typical for a regional contractor with franchising ambitions.
Assessment: RIG meets the >10 employee criterion, supported by their multi-office operations and project volume. Direct confirmation requires contacting them at (863) 294-4477.
2. Service Area
• Serves 11 counties in Central Florida, including Charlotte County (Port Charlotte, Punta Gorda), Polk, Hillsborough, Orange, Lake, and Osceola.
• Offers free estimates and emergency services across the service area, ensuring accessibility.
Assessment: Broad regional coverage with a strong Port Charlotte presence ensures local expertise in hurricane-prone conditions, enhancing service reliability.
3. Financing and Pricing
• Financing Options: Offers flexible financing and works with insurance coverage to make projects affordable, though specific terms are not detailed.
• Pricing: Described as transparent and affordable, with free estimates and no hidden fees. The annual service plan costs less than $0.30/day (~$110/year), indicating competitive pricing.
• Insurance Claims: Assists with insurance processes to maximize payouts for storm damage.
Assessment: RIG’s financing and insurance support enhance accessibility, matching RoofClaim’s flexibility and Massey’s transparency, though exact pricing requires a custom quote.
4. Materials and Technology
• Materials: Uses “best roofing materials” for shingle, metal, tile, and flat roofs, tailored to Florida’s climate. Specific brands (e.g., GAF, Owens Corning) are not named, unlike Massey’s GAF and Polyglass.
• Technology: No mention of virtual inspections (unlike RoofClaim) or advanced tools, but their one-day replacement capability suggests efficient processes.
• Sustainability: No explicit focus on eco-friendly options, unlike Massey’s accreditations or RoofClaim’s eco-friendly claims.
Assessment: RIG’s use of high-quality materials is a strength, but the lack of named brands and advanced technology slightly trails competitors like RoofClaim (virtual inspections) and Massey (specific materials).

Strengths
1. Longevity and Reputation: Over 20 years of experience and voted Best in Port Charlotte since 2017, reflecting strong community trust.
2. Robust Warranties: 10–20 year workmanship warranties are among the best, surpassing Roman Roofing and RoofClaim.
3. Storm Damage Expertise: Specializes in wind, hail, and hurricane repairs, with emergency tarping and insurance claims support, ideal for Port Charlotte.
4. Fast Service: One-day replacements and 72-hour emergency tarping ensure minimal disruption.
5. Customer-Centric: Transparent communication, free estimates, and a faith-based, family-owned ethos enhance client trust.

Weaknesses
1. No Manufacturer Certifications: Lacks GAF, Owens Corning, or Haag certifications, unlike Roman Roofing (GAF) and Massey (Haag).
2. Limited Third-Party Reviews: While 5-star reviews are positive, platforms like Yelp have fewer Port Charlotte-specific reviews compared to Roman Roofing.
3. Unclear Material Brands: Does not specify roofing material brands, reducing transparency compared to Massey’s GAF and Polyglass.
4. Employee Count Inference: Exact staff size requires confirmation, though evidence strongly suggests >10 employees.
5. Technology Gap: No mention of virtual inspections or advanced tools, trailing RoofClaim’s modern approach.

Recent Projects
• One-Day Replacements: Regularly completes shingle roof replacements in a single day, with cleanups noted for thoroughness (e.g., Heidi W.’s review).
• Emergency Tarping: Provides 72-hour dry-in services post-storms, critical after events like Hurricane Ian (2022).
• New Construction: Supplies roofing for new builds, using durable materials to enhance curb appeal and longevity.
• Maintenance Plans: Offers annual debris cleaning and inspections to extend roof life, with recent customer uptake noted.

Competitive Positioning
Compared to Roman Roofing, RoofClaim, and Massey Construction Group in Port Charlotte:
• Vs. Roman Roofing: RIG matches Roman’s BBB A+ rating and exceeds in longevity (20+ vs. 10 years) and warranty length (10–20 vs. 10 years). However, Roman’s GAF certification and broader third-party review volume (Yelp, Angi) give it an edge.
• Vs. RoofClaim: RIG outperforms with BBB accreditation, 20+ years of experience, and clear 10–20 year warranties, while RoofClaim’s lack of certifications and reliance on self-reported reviews are weaknesses. RoofClaim’s virtual inspections are a slight advantage.
• Vs. Massey Construction Group: Massey’s Haag and TRI certifications and 26-year history are strong, but RIG’s longer warranties and one-day replacements are competitive. Massey’s specific material brands (GAF, Polyglass) provide more transparency.
• Overall: RIG ranks highly for quality due to its longevity, warranties, and local awards, closely trailing Roman Roofing (certifications, reviews) but surpassing RoofClaim (credentials, transparency) and rivaling Massey (experience, reputation).

Recommendations for Clients
• Why Choose RIG Roofing:
• Ideal for hurricane-damaged roofs needing fast repairs or one-day replacements.
• Suited for clients seeking long-term warranties (10–20 years) and annual maintenance plans.
• Perfect for those valuing local, family-owned contractors with a strong Port Charlotte reputation.
• Before Hiring:
• Verify Employee Count: Contact RIG at (863) 294-4477 to confirm >10 employees, if critical.
• Request Material Details: Ask for specific roofing material brands to compare with Massey or Roman Roofing.
• Check Licenses: Verify their Florida contractor license via myfloridalicense.com.
• Seek References: Request recent Port Charlotte project references, especially for storm repairs or one-day replacements.
• Get a Quote: Schedule a free roof assessment for a transparent estimate and financing options.
• Potential Questions to Ask:
• What specific materials do you use, and are they backed by manufacturer warranties?
• Can you provide examples of recent one-day replacement projects in Port Charlotte?
• What are the terms of your 10–20 year workmanship warranty?
• How many employees are based in the Port Charlotte office?

Limitations of Analysis
• Employee Count: Inferred from office structure and project volume, not directly confirmed. Contact RIG for exact numbers.
• Review Scope: 5-star reviews are positive but less voluminous on third-party platforms (e.g., Yelp) compared to Roman Roofing.
• Certifications: No evidence of GAF or similar credentials, which may exist but weren’t documented.
• Project Details: Specific recent project data is limited beyond one-day replacements and tarping.

Conclusion
RIG Roofing is a top-quality roofing contractor in Port Charlotte, with over 20 years of experience, a BBB A+ rating, and a strong local reputation as one of the Best Roofing Companies since 2017. Their 10–20 year workmanship warranties, one-day replacements, and storm damage expertise make them ideal for Port Charlotte’s hurricane-prone climate. While they lack manufacturer certifications (unlike Roman Roofing) and specific material brand transparency (unlike Massey), their responsive service, competitive warranties, and family-owned ethos rival competitors. For residents needing fast, reliable roofing with long-term protection, RIG is a strong choice, pending confirmation of employee count and material details.