Sergeant’s Electric
1075 Innovation Ave #111, North Port, FL 34289
941-373-5658
Mgr: Travis Howett
https://sgtelect.com/
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Sergeant’s Electric is a reputable electrical contracting company based in North Port, FL, serving Port Charlotte and surrounding areas in Southwest Florida, including Sarasota, Bradenton, and Punta Gorda. Established in 2003, the company has built a strong reputation for quality workmanship, customer service, and reliability, particularly in addressing Port Charlotte’s unique electrical needs, such as hurricane preparedness and regulatory compliance. Below is a detailed analysis of Sergeant’s Electric, incorporating insights from available data, customer feedback, and the local industry context outlined previously (e.g., hurricane challenges, labor shortages, and customer expectations). This analysis draws on web sources, including reviews and business information, to provide a comprehensive evaluation.
Company Overview
• Founded: 2003, with operations starting in 2016 under the current branding (per Yelp).
• Ownership: Locally owned and operated, with a military background emphasized as a core value, instilling discipline and pride in workmanship.
• Location: 5412 Conestoga St, North Port, FL 34291 (serving Port Charlotte and nearby areas like Sarasota, Venice, and Punta Gorda).
• Contact:
• Phone: (941) 373-5658
• Website: sgtelect.com
• Certifications and Licensing:
• Licensed by the Florida Department of Business & Professional Regulation, Sarasota County, Charlotte County, and Manatee County Construction License Boards (License: EC13008043, expires 8/31/2026).
• BBB Accredited since 8/9/2019 with an A+ rating, indicating strong business practices and customer trust.
• Awards: Recognized as a Neighborhood Favorite on Nextdoor in 2021 and 2023, reflecting community approval.
Services Offered
Sergeant’s Electric provides a wide range of electrical services tailored to residential and commercial clients, addressing Port Charlotte’s needs for hurricane resilience, modern upgrades, and safety compliance:
• Installations: Ceiling fans, LED lighting (pool cage, landscape, security), chandeliers (e.g., Italian and crystal), portable generator inlets (30/50 amp, 240v), whole-house surge protectors, and interlock kits.
• Repairs: Troubleshooting and fixing issues like faulty GFCI outlets, burnt wires, circuit breaker problems, hot water heater elements, and pool timer malfunctions.
• Upgrades: Electrical panel replacements (e.g., 200 amp service upgrades), rewiring, grounding systems, and smoke detector installations.
• Specialized Services: Whole-house surge protection, generator setups, and energy-efficient lighting, critical for Port Charlotte’s storm-prone environment.
• Emergency Services: 24/7 emergency and same-day services for urgent issues like main breaker failures or post-storm repairs.

Strengths
1. Strong Customer Satisfaction:
• High Ratings: Rated 4.9/5 based on 35 reviews on sgtelect.com and 4.8/5 on HomeAdvisor (1,163 reviews), with 49 Yelp reviews and 61 Nextdoor Faves.
• Customer Feedback: Clients praise promptness, professionalism, and cleanliness. Examples include:
• “Travis, Keith, and Rob did an excellent job with generator setup and exhaust fan installations. Travis provided clear instructions on generator operation.”
• “Nick and Mike troubleshooted a burnt wire from the fuse box, explained the issue clearly, and fixed it efficiently.”
• “Brian and Chris handled three complex projects with exceptional skill and reasonable pricing.”
• Communication: Customers appreciate pre-arrival notifications, technician updates, and detailed explanations, addressing Port Charlotte’s demand for clear communication.
2. Hurricane Preparedness Expertise:
• Specializes in whole-house surge protection ($30 off promotion) and portable generator inlets (30/50 amp), critical for Port Charlotte’s frequent power outages and storm damage.
• Installs interlock kits and grounding systems to ensure safe generator use, mitigating risks from hurricanes and flooding.
3. Military-Inspired Work Ethic:
• The company’s military background fosters discipline, reliability, and pride in using high-quality parts, aligning with Port Charlotte’s need for durable, storm-resistant installations.
• Employs rigorously vetted, trained technicians, ensuring competence despite regional labor shortages.
4. 24/7 Emergency Services:
• Offers round-the-clock availability, a significant advantage in Port Charlotte for post-hurricane repairs or urgent issues like main breaker failures.
• Examples include fixing burnt main connections and replacing panels after fires.
5. Competitive Pricing and Promotions:
• Offers $25 off all services and $30 off whole-house surge protection, appealing to cost-sensitive clients in a competitive market.
• Customers note “fair pricing” and “no surprises,” addressing the challenge of balancing cost with quality.
6. Community Trust:
• Recognized as a Neighborhood Favorite (2021, 2023) and recommended by locals on Nextdoor, reflecting strong community ties in Port Charlotte and North Port.
• Hires veterans, resonating with clients who value military service and expertise.

Weaknesses
1. Occasional Service Delays:
• Some customers report delays due to part availability or late arrivals (e.g., “Did not arrive at appointed time - 2 hours late”).
• In a region with high post-storm demand, such delays could frustrate clients needing urgent repairs, especially compared to competitors like Luminous Electric with fully stocked trucks.
2. Limited Specialization in Emerging Technologies:
• While Sergeant’s Electric offers LED lighting and generator setups, there’s less emphasis on niche services like solar panel installations or smart home integrations compared to competitors like Solo Electric.
• This could limit appeal in Port Charlotte’s growing market for energy-efficient and sustainable solutions.
3. Mixed Feedback on Complex Projects:
• One review mentioned a two-day installation for fans and chandeliers with damaged crystals, suggesting potential issues with efficiency or care on intricate tasks.
• This contrasts with their generally positive reputation but highlights the need for consistent quality control.
4. Geographic Scope vs. Capacity:
• Serving a wide area (Sarasota, Port Charlotte, Punta Gorda, etc.) may strain resources during peak seasons, given Port Charlotte’s labor shortages and high demand post-hurricanes.
• No specific data on fleet size or staff capacity, which could impact scalability compared to larger firms.
Industry Context and Challenges Addressed
Sergeant’s Electric effectively navigates Port Charlotte’s electrical contracting challenges:
• Hurricane Resilience: Their focus on surge protection, generator inlets, and emergency services directly addresses frequent outages and storm damage.
• Regulatory Compliance: Licensed across multiple counties (EC13008043) and BBB-accredited, they ensure adherence to Charlotte County’s strict codes and permitting processes.
• Customer Expectations: Pre-arrival notifications, detailed explanations, and a 100% satisfaction guarantee address scheduling conflicts and client demands for transparency.
• Labor Shortages: Their commitment to training and vetting technicians mitigates the region’s skilled labor scarcity, though capacity constraints remain a risk.
• Material Costs: Using high-quality parts helps counter supply chain issues, but delays in part availability suggest vulnerability to global disruptions.

Critical Perspective
Sergeant’s Electric’s high ratings (4.9/5, A+ BBB) and community awards reflect strong performance, but these metrics can be skewed by selective reviews or marketing. The single negative review about delays and damaged chandeliers raises concerns about consistency, especially for complex installations, which could be critical in Port Charlotte’s competitive market where unlicensed contractors undercut prices. Their military branding is a strength but may not resonate with all clients, and their limited focus on solar or smart home systems could cede market share to specialized competitors. The 24/7 emergency service is a significant advantage, but actual response times during hurricane season need scrutiny, as high demand could overwhelm capacity.
Comparison to Jeff Masters Electric
• Reputation: Both have A+ BBB ratings, but Jeff Masters has a longer history (30+ years vs. since 2003) and six Reader’s Choice Awards, giving it a slight edge in community trust.
• Services: Sergeant’s Electric offers a broader range, including 24/7 emergency services and chandelier installations, while Jeff Masters focuses more on general repairs and hurricane-specific solutions (e.g., surge protectors).
• Pricing: Sergeant’s explicit discounts ($25 off services, $30 off surge protection) provide clearer cost incentives than Jeff Masters’ “reasonable” but unspecified pricing.
• Emergency Response: Sergeant’s 24/7 availability is a clear advantage over Jeff Masters, which lacks explicit emergency service mentions.
• Specialization: Jeff Masters has a stronger focus on pool and landscape lighting, while Sergeant’s excels in complex installations like chandeliers and broader emergency repairs.
Recommendations for Clients
• Choose Sergeant’s Electric if: You need urgent repairs (24/7 availability), generator setups, or surge protection for hurricane preparedness, or if you value clear pricing with discounts. Ideal for both residential and commercial projects requiring quick, reliable service.
• Verify Needs: For solar installations or smart home systems, consider competitors like Solo Electric, as Sergeant’s focuses less on these areas.
• Request Quotes: Leverage their $25 off promotion and confirm pricing upfront, as hourly rates in Port Charlotte range from $50–$150.
• Book Early: Given potential delays during high-demand periods (e.g., hurricane season), schedule in advance to ensure timely service.
Recommendations for Sergeant’s Electric
• Improve Consistency: Address delays and quality control (e.g., damaged chandeliers) by enhancing inventory management and technician training for complex tasks.
• Expand Niche Services: Invest in solar and smart home training to capture Port Charlotte’s growing demand for sustainable solutions.
• Strengthen Online Presence: Add project galleries and detailed pricing on sgtelect.com to compete with firms like Luminous Electric, which emphasize digital transparency.
• Optimize Capacity: Increase staffing or fleet size to handle peak demand, ensuring 24/7 emergency services remain reliable during hurricane season.

Conclusion
Sergeant’s Electric is a top electrical contractor in Port Charlotte, excelling in customer satisfaction (4.9/5), hurricane-focused services, and 24/7 emergency availability. Their military-inspired work ethic, competitive pricing, and BBB accreditation make them a strong choice for residential and commercial needs, particularly for generator setups and surge protection. However, occasional delays, limited specialization in solar/smart home systems, and potential capacity constraints during peak seasons are areas for improvement. Compared to Jeff Masters Electric, Sergeant’s offers broader services and clearer pricing but may lack the same depth of community recognition. For clients prioritizing emergency response and fair pricing, Sergeant’s Electric is an excellent option. Contact them at (941) 373-5658 or sgtelect.com for quotes, and verify licensing via Florida’s DBPR.